Business Process Automation For The Professional Services Sector

By Polya Yaneva, 25/04/2022

Firms from the professional services sector e.g. consulting firms, creative and marketing agencies, accounting firms, engineering businesses, digital agencies, technology consultancies and recruitment firms are adopting technology to fast forward and automate their business processes to offer better quality of service to their customers/clients and in order to boost productivity and scale up their businesses. Research has shown that over 75% of professional services businesses currently have some form of intelligent software in place. The sector is highly competitive and firms have to focus on client satisfaction, project delivery and resources management in order to have a competitive advantage. As services are not tangible, it is imperative to have meaningful, deep insights into the quality of business processes to exceed client expectations and meet company financial targets.

Improving Quality Of Work

Firms from the professional services sector e.g. consulting firms, creative and marketing agencies, accounting firms, engineering businesses, digital agencies, technology consultancies and recruitment firms are adopting technology to fast forward and automate their business processes to offer better quality of service to their customers/clients and in order to boost productivity and scale up their businesses. Research has shown that over 75% of professional services businesses currently have some form of intelligent software in place. The sector is highly competitive and firms have to focus on client satisfaction, project delivery and resources management in order to have a competitive advantage. As services are not tangible, it is imperative to have meaningful, deep insights into the quality of business processes to exceed client expectations and meet company financial targets.

Increasing Business Agility And Flexibility

A culture that focuses on innovation is fostered as staff rapidly respond to the changing client demands and technological and economic macro-environment. Flexible business processes and real-time analytics can help firms quickly adapt to market pressures. Virtual teams are enabled, as small professional teams keep their overheads low and manage human resources and talent remotely. People and projects can be spread geographically. However, collaboration tools make it possible for all staff to work efficiently in real-time, using the same information source. Project delivery is moreover accelerated, as managers make more informed decisions. Profits are thus maximised.

Efficient Staff Management

Workflows can be automated, ensuring compliance to procedures and standards and optimising everyone’s output. Staff can be managed remotely. Smarter decisions can be made as staff gain access to real-time data insights. Time and expense management can be automated along with enhanced knowledge management. Company performance is boosted across a range of metrics namely employee productivity, billable utilisation, operational efficiency and financial margins.

Quicker Go-To-Markets

WEBCON BPS guarantees that there is reduced time to market for new products with the support of modern low-code applications. Project delivery will speed up as tracking progress and project managers becomes easier. Performance can be monitored with KPI reports. Smarter decisions can be made with regards to bottlenecks or shortfalls.

Faster Decisions For The Finance Team

Your finance team will be able to make faster decisions regarding finances as you gain clearer real-time insights into your company data and business processes to understand what revenue streams to focus on and how to optimise the work output.

The Elastic Solution

WEBCON BPS is an elastic low-code platform solution that is hassle-free and can easily be unravelled and deployed by our WEBCON specialists here, at Dolphin IT Solutions in Guildford. If you want more information, why not give us a call or email us? We are always there to help.

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If you’d like to read one of our case studies around the above, we could recommend the following:
CLH Group - Webcon and SharePoint System
CLH Group - Webcon and SharePoint System
EP UK Investments - Bespoke Business Management System (Webcon)
EP UK Investments - Bespoke Business Management System (Webcon)
The Max Barney Estate - Bespoke Business Management System with WEBCON
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