How The Retail Sector Can Benefit From Digital Transformation Solutions

By Polya Yaneva, 14/04/2022

In 2020, as a community, we experienced changes we would have never imagined. Yet this was the year when the number of retailers adopting digital transformation solutions increased rapidly. The reason why retailers turned to variety of digital transformation solutions is to ease the connection between their customers, their people and their data to deliver a seamless experience across the shopper journey.

SharePoint Intranet

A SharePoint Intranet solution can help your retail business become more connected, enhance employee collaboration and consolidate all your processes, supplier contacts, employee documents and news by bringing them to one central location. SharePoint can serve as a Document Management solution to improve channel operations, supply chain visibility, supplier integration, customer service and business performance while reducing paper waste. Retail businesses can also take advantage of the SharePoint features to automate the staff onboarding processes and staff training and share all best practices and guidelines to ensure all the health and safety requirements for the retail industry are met.

Power BI reporting

In today’s competitive environment rewards points and discounts are not enough. To be able to meet tomorrow’s customer demands today, the retail industry can take advantage of Power BI solution to transform business operations through insights from real-time data analysis. Retailers can make use of the data both from internal and external sources and gain insights into patterns by using business intelligence tools like Power BI. Empower your brand ambassadors by creating a more collaborative environment and giving your employees access to actionable real-time insights whether they are in the back office or on the sales floor. Moreover, the advanced Power BI reports can help you get the right products and the right price to the right customers to bridge the gap between demand and fulfilment.

Business Process Automation with WEBCON BPS

To make their companies work in unison and focus on cost-efficiency and customers, retailers can rely on business process automation solution with WEBCON BPS. Streamline operations with low-code solutions to increase productivity and quality of work, get products to market faster and drive innovation. WEBCON allows you to speed up business processes, while eliminating errors and improving process visibility, reduce the time needed to market a new product and track the progress and rapidly respond to changes.

WEBCON helps your retail business and improves your day-to-day operations through custom workflows for opening new shops, monitoring employee turnover, mystery shopping, taking control over the daily revenues, ticket processing optimisation i.e. optimising the processing of customer claims and requests and management of the internal knowledge database. Moreover, a WEBCON solution can support all departments of the retail industry like Operations, HR, Finances, Sales & Marketing and IT.

If you would like to find out more about the wonders of WEBCON BPS and how it can help your retail business, please call us or email us. We’d love to have a chat.

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If you’d like to read one of our case studies around the above, we could recommend the following:
Mace - Enterprise Survey Tool & Data Gateway
Mace - Enterprise Survey Tool & Data Gateway
Unilever Home Care Site - Modern SharePoint Online Intranet
Unilever Home Care Site - Modern SharePoint Online Intranet
Woodmansterne Publications - Bespoke Production System through WEBCON
Woodmansterne Publications - Bespoke Production System through WEBCON

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