Our IT Helpdesk and Support Service
As a registered Microsoft partner, we at Dolphin Solutions (based in Guildford) have a highly experienced helpdesk and support team of Microsoft professionals are ready to take on any IT issue you or a member of your company may be experiencing.
With our cost effective, business first approach, our helpdesk support team are always on hand to solve your IT issues seamlessly with remote screen sharing sessions, phone and email support, through one to one advice; all whilst keeping to language we can all understand. Getting your system back up and running is our number one priority.
8:30am- 5:30pm opening hours
Emails with your ticket overview and contact information of which helpdesk team member is assigned to your ticket
Guaranteed response times from our IT Helpdesk Support team
Professional, high quality support
Commitment from our Helpdesk Support team to provide you
the best service in a way you can understand
Helpdesk Support Service Subscription
At Dolphin Networks we like to keep it simple, we have two standard models for our Helpdesk Support Service for you and your business to consider:
- Per hour ad-hoc support
- If you select the ad-hoc support subscription there are no upfront fees, no minimum usage, and you can cancel at any time, just stop calling our office.
- Includes 2 hours per month.
- After the 2 hours is used the rate is £15 per 15 mins.
How Does a Remote Helpdesk Work?
A Remote Helpdesk work by one of our engineers connecting to your computer from theirs. This allows them to take control of your device and find and resolve the issue. Sometimes this may be done along side a phone call or video call in order to ask questions about the issue. If a hardware issue is discovered, we will give advice on what action can be taken next. If you have a question on how a piece of software works, we can give a step to step guide on how to carry out this task in the future. With Dolphin Solutions there are no silly questions, and we are always happy to look at a recurring issue.
Dolphin Networks has been instrumental in the development of our online SharePoint hosted BI reporting platform, consistently bringing new ideas and processes to us that have enabled the implementation of a new and effective system across our business. They are responsive to any issues, offering quick resolutions or clear plans on improvements. The value they bring to the project is extensive and we have been fortunate to have them on board as part of this project and into the future.
Philippa Beale, Macro
Why Choose Us?
Fast Response Times
Fantastic Value for Money
A Personal Experience Large Companies Struggle to Provide
Clear Advice and Information
If you’re interested in talking to our Help Desk consultant, then all you need to do is contact us by email or fill in our contact form and one of our team will get back to you.
Alternatively give us a call and one of our team will be happy to assist with your enquiry right away.
We are ready to answer your questions.