Microsoft Dynamics 365 is a set of cloud-based Software as a Service (SaaS) applications and services that combines both CRM and ERP components
Dynamics 365 can help increase your profitability by streamlining administrative processes in your sales, marketing, and service divisions. This allows you to focus on building and maintaining the customer relationships that matter most.
Dynamics 365 helps you provide customers with real-time technician location tracking and appointment reminders. The CRM enables you to share quotes, contracts, and scheduling information quickly and easily. It also lets customers self-schedule appointments and monitor service with a customer portal.
Dynamics 365 Capabilities
Make Better Decisions
Real-time data will give you valuable insights into your brand reputation and performance. You will be able to prioritise leads using multiple lead scoring models. Custom dashboards will enable you to analyse the data that matters.
Automate processes for customer experiences, drive innovation and business decisions with artificial intelligence and use the Microsoft cloud platform to reduce operating costs, while simplifying deployment across your infrastructure.
Grow Your Business
You can improve your win rate with a dynamic, event-driven sales process. At the same time, you’ll build a pipeline with high-quality leads and prospects, while measuring the past actions and planning for the future
You can improve your win rate with a dynamic, event-driven sales process. At the same time, you’ll build a pipeline with high-quality leads and prospects, while measuring the past actions and planning for the future.
Improve operational efficiency and empower field agents
The CRM helps you engage and collaborate around strategic deals, align with the buyer’s journey to deliver personalised engagement and, of course, work anytime, anywhere.
Dynamics 365 helps you detect and solve problems faster with the Internet of Things. It helps reduce costs using predictive maintenance and enables you to automate work orders, scheduling, and dispatching.
The CRM helps boost on-site efficiency by providing technicians with mobile access to data. You can deliver a more personalised service by understanding customer preferences and history to enable technicians to work hands-free by using innovative technology, like mixed reality headsets.
Dynamics 365 for Marketing
Improve your customer journey
Generate multichannel marketing campaigns
Nurture sales-ready leads
Align your sales and marketing teams with planning and tracking tools that integrate with your existing apps and services
Run multichannel campaigns, including email marketing, content and events
Target matched audiences based on LinkedIn interactions
Create personalised workflows for each stage of your buying experience