Microsoft Dynamics 365

A flexible solution customisable to suit your business needs

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Microsoft Dynamics 365 is a set of cloud-based Software as a Service (SaaS) applications and services that combines both CRM and ERP components

Dynamics 365 can help increase your profitability by streamlining administrative processes in your sales, marketing, and service divisions. This allows you to focus on building and maintaining the customer relationships that matter most.

Dynamics 365 helps you provide customers with real-time technician location tracking and appointment reminders. The CRM enables you to share quotes, contracts, and scheduling information quickly and easily. It also lets customers self-schedule appointments and monitor service with a customer portal.

Dynamics 365 Capabilities

Make Better Decisions

Make Better Decisions

Real-time data will give you valuable insights into your brand reputation and performance. You will be able to prioritise leads using multiple lead scoring models. Custom dashboards will enable you to analyse the data that matters.

Adapt Quickly

Adapt Quickly

Automate processes for customer experiences, drive innovation and business decisions with artificial intelligence and use the Microsoft cloud platform to reduce operating costs, while simplifying deployment across your infrastructure.

Grow Your Business

Grow Your Business

You can improve your win rate with a dynamic, event-driven sales process. At the same time, you’ll build a pipeline with high-quality leads and prospects, while measuring the past actions and planning for the future

Stay Focused

Stay Focused

You can improve your win rate with a dynamic, event-driven sales process. At the same time, you’ll build a pipeline with high-quality leads and prospects, while measuring the past actions and planning for the future.

Improve operational efficiency and empower field agents

The CRM helps you engage and collaborate around strategic deals, align with the buyer’s journey to deliver personalised engagement and, of course, work anytime, anywhere.

Dynamics 365 helps you detect and solve problems faster with the Internet of Things. It helps reduce costs using predictive maintenance and enables you to automate work orders, scheduling, and dispatching.

The CRM helps boost on-site efficiency by providing technicians with mobile access to data. You can deliver a more personalised service by understanding customer preferences and history to enable technicians to work hands-free by using innovative technology, like mixed reality headsets.

Dynamics 365 for Marketing

Improve your customer journey

  • Generate multichannel marketing campaigns

  • Nurture sales-ready leads

  • Align your sales and marketing teams with planning and tracking tools that integrate with your existing apps and services

  • Foster leads

  • Run multichannel campaigns, including email marketing, content and events

  • Target matched audiences based on LinkedIn interactions

  • Create personalised workflows for each stage of your buying experience