SharePoint Online MobileExcelWebAccess Feature – Unable to create site using custom template

If you receive this error message whilst trying to create a new site using a custom template in SharePoint Online:-

Error: MobileExcelWebAccess Feature e995e28b-9ba8-4668-9933-cf5c146d7a9f Not activated


You can follow the procedure below to fix the issue.

*** Please note that Microsoft is aware of the issue, but as yet don’t have a resolution for it.
However, with a bit of PowerShell you can solve the problem.

You will need….
– To be an Administrator on the O365 subscription

– Windows PowerShell – (Download:

– SharePoint Online Management Shell – (Download:

– SharePoint Online Client Components SDK (Download:

After you have your PowerShell tools installed, follow these steps:

1. Open Windows PowerShell in Administrator mode and execute the script

Set-ExecutionPolicy -ExecutionPolicy Unrestricted

2. Open SharePoint Online Management Shell in Administrator mode and execute the script

$clientDll = [System.Reflection.Assembly]::LoadWithPartialName(“Microsoft.SharePoint.Client”)
$runtimeDll = [System.Reflection.Assembly]::LoadWithPartialName(“Microsoft.SharePoint.Client.Runtime”)

$url = “https://your site collection url”
This is the URL to your SharePoint Online (O365) tenancy. ie =

$cred = get-credential

$clientContext = New-Object Microsoft.SharePoint.Client.ClientContext($url)
$credentials = New-Object Microsoft.SharePoint.Client.SharePointOnlineCredentials($cred.username, $cred.password)
$clientContext.Credentials = $credentials

if (!$clientContext.ServerObjectIsNull.Value)
Write-Host “Connected to SharePoint site: ‘$Url'” -ForegroundColor Green



Now go back to your SharePoint Online tenancy and try again to create a new site using a custom template.

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