SharePoint Online MobileExcelWebAccess Feature – Unable to create site using custom template

If you receive this error message whilst trying to create a new site using a custom template in SharePoint Online:-

Error: MobileExcelWebAccess Feature e995e28b-9ba8-4668-9933-cf5c146d7a9f Not activated

You can follow the procedure below to fix the issue.

*** Please note that Microsoft is aware of the issue, but as yet don’t have a resolution for it.
However, with a bit of PowerShell you can solve the problem.

You will need….
– To be an Administrator on the O365 subscription

– Windows PowerShell – (Download:

– SharePoint Online Management Shell – (Download:

– SharePoint Online Client Components SDK (Download:

After you have your PowerShell tools installed, follow these steps:

1. Open Windows PowerShell in Administrator mode and execute the script

Set-ExecutionPolicy -ExecutionPolicy Unrestricted

2. Open SharePoint Online Management Shell in Administrator mode and execute the script

$clientDll = [System.Reflection.Assembly]::LoadWithPartialName(“Microsoft.SharePoint.Client”)
$runtimeDll = [System.Reflection.Assembly]::LoadWithPartialName(“Microsoft.SharePoint.Client.Runtime”)

$url = “https://your site collection url”
This is the URL to your SharePoint Online (O365) tenancy. ie =

$cred = get-credential

$clientContext = New-Object Microsoft.SharePoint.Client.ClientContext($url)
$credentials = New-Object Microsoft.SharePoint.Client.SharePointOnlineCredentials($cred.username, $cred.password)
$clientContext.Credentials = $credentials

if (!$clientContext.ServerObjectIsNull.Value)
Write-Host “Connected to SharePoint site: ‘$Url'” -ForegroundColor Green



Now go back to your SharePoint Online tenancy and try again to create a new site using a custom template.

Enjoyed reading? Spread the love

Comments are closed.

Sign-up for exclusive content. Be the first to hear about game-changing news.

Let's tweet!

Dolphin Networks

We are having a wonderful time @SilentPoolGin today, having a tour of the distillery and networking with fellow #businesses in #Surrey!

Dolphin Networks

In this short video discover what it's like to work with Dolphin Networks. We’d like to thank Doctor Photo Co-Direc…

Dolphin Networks

SharePoint can allow your business to work, communicate and grow faster. Find out more about how SharePoint can hel…

Dolphin Networks

Check out Dolphin Networks latest video, now live on our YouTube channel. Doctor Photo is .NET project we have been…

Dolphin Networks

We are having a wonderful time at @GrowYourBusShow. Richard Wood, former @theapprenticeuk contestant performed a fa…

Dolphin Networks

Looking forward to networking at the grow your business show at Epsom racecourse today! @GrowYourBusShow @EpsomRacecourse