WEBCON Support
Keep your systems futureproof.
Our support team is here to assist with a variety of issues related to the WEBCON BPS platform. We aim to ensure your environment runs smoothly and efficiently.
Effortlessly Maintain Your WEBCON Environment
Leave the heavylifting to the professionals.
We support troubleshooting and optimisation of business processes built within WEBCON BPS. It could be a workflow not behaving as expected, logic errors, form configuration problems, or issues with automation and actions - no matter the cause, our team is here to help identify the issue and provide fast solutions.
From API configuration to external system connections, we assist with integrating WEBCON BPS into your broader IT ecosystem. We can link WEBCON with SharePoint for your document management, or a bespoke web application, or even communicate with other systems via their own APIs. The possibilities are vast.
Upgrading to a new version of WEBCON BPS opens the door to new features, performance improvements, and security enhancements. We offer guidance and hands-on support throughout the upgrade process. We'll plan it out for you, perform pre-upgrade checks, and test thoroughly once the update is complete. Our aim is to ensure the process is smooth with minimal disruption to your daily operations.
Development Suggestions
We support clients in enhancing and evolving their existing WEBCON BPS processes to better meet business objectives. Whether you're looking to expand the functionality of a current workflow, improve user experience, or adapt a process to new requirements, our team is here to help. We can review your existing solution, suggest improvements in design or logic, and recommend enhancements such as new automation, integrations, or reporting features. Our goal is to ensure your processes remain scalable, efficient, and aligned with your changing business needs.
WEBCON Training
When we deliver you a WEBCON solution, we deliver some user training to guide you through how to use the system, and how to make the most out of the business processes we've designed.
If you need a refresh, or a new person joins your team, we're happy to help!
Group Training
We'll walk your team through WEBCON and your business processes, answering any questions they may have.
1-2-1 Training
We'll speak with one of your users and deliver a personalised training session that suits them.
Knowledge Base
Our support portal features a knowledge base with WEBCON tips. We can also serve you bespoke articles for your organisation's WEBCON solution.
